Refund policy

60-Day Return Window.

We offer a return window of 60 days from the date you receive your item. Your eligibility depends on whether the bottle is unopened or has been used, and the reason for return. Proof of purchase (receipt or order number) is required for all returns.

Satisfaction Guarantee (Opened or Used Bottles).

We stand behind Veto. If you've tried the product and aren't satisfied, you may return it within 60 days of receiving your order.

Under the Satisfaction Guarantee, you may return a maximum of one (1) opened or used bottle. Any additional bottles included in your return must be unopened and in their original sealed packaging.

For non-defective returns under the Satisfaction Guarantee, you are responsible for return shipping costs (for both the opened bottle and any unopened bottles).

Standard Return Policy (Unopened Bottles).

If your item is unopened and in its original sealed packaging, you may return it within 60 days of receiving your order. You'll need your receipt or order number.

For non-defective unopened returns, you are responsible for return shipping costs.

Damages and Defects.

Inspect your order on arrival. If the item is defective, damaged in transit, or you've received the wrong item, contact us within 7 days of delivery at support@ohveto.com.

For damaged or defective items, we provide a prepaid return shipping label and arrange either a replacement or full refund, at no cost to you.

How to Start a Return.

Email support@ohveto.com to request a return authorization before sending anything back. Include your order number and the reason for your return.

Once your return is authorized:
- For damaged or defective items: we'll send you a prepaid return shipping label and instructions.
- For Standard or Satisfaction Guarantee returns: we'll send you the return shipping address and instructions. You'll cover the shipping cost.

Items sent back without prior return authorization will not be accepted.

Exceptions.

Gift cards cannot be returned.

Exchanges.

The fastest way to get the item you want is to complete a return on the original order (following the process above), and place a separate order for the replacement.

Refunds.

We'll notify you once we receive and inspect your return, and let you know whether the refund is approved. Approved refunds are processed to your original payment method within 10 business days.

Your bank or credit card company may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't seen the refund, contact us at support@ohveto.com.

Contact.

support@ohveto.com.